1 Job in Grass Valley, CA
Chapa-De is Hiring a Call Center Representative Near Grass Valley, CA
Shift: Mon,Tue,Wed,Thu,Fri
Are you a communication whiz with a heart for helping others? Do you thrive in fast-paced environments and love being the voice of reassurance on the other end of the line? If so, we want you on our team at Chapa-De as a Call Center Representative!
Salary: $21.00 - $24.45 starting, DOE.
Your Role:
As a Call Center Representative, you’ll be the friendly face (or voice!) our patients turn to when they need assistance. From scheduling appointments to answering questions, you’ll be the one who guides them through their healthcare journey with ease and empathy.
Your Responsibilities:
- Field inbound calls from patients with professionalism and compassion
- Schedule appointments and coordinate with healthcare providers
- Provide accurate information on services, procedures, and general health inquiries
- Escalate urgent matters to appropriate medical staff promptly and efficient
Experience and Skills:
MINIMUM QUALIFICATIONS:
Requirements:
- Excellent communication skills and a friendly demeanor
- Ability to multitask and stay calm under pressure
- Strong attention to detail and accuracy
- Previous experience in a call center or customer service role
- Empathy and understanding for diverse patient needs and backgrounds
- High School diploma or GED certificate/equivalent.
Benefit Highlights:
- Employee annual raises when meeting or exceeding job expectations
- Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
- 17 days vacation and up to 9 sick days per year
- 11 Paid Holidays
- Retirement Plan with 6% match
- Fantastic work/life balance
- Opportunities for career advancement
About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. With clinics located in Auburn, CA and Grass Valley, CA, we have multidisciplinary health care teams that provide a broad spectrum of services.
Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).
From: Chapa-De
Job Summary
Full Time
$36k-47k (estimate)
01/29/2023
05/28/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Scheduling, Problem Solving, Promotion, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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